Required Education: High School Diploma or GED, AND:
- 24 months experience in a call center or front line customer service.
Skills:
- Proficient using a computer and telephone·
- Detail oriented for accuracy of data and information
- Ability to communicate verbally and in writing·
- Ability to build rapport with the caller
- General office skills such as multi-line phone, copying, filing, faxing, and mail
- Strong initiative to solve problems
- Ability to handle stressful, complicated, and heated calls in a professional and calm manner
Certifications:
Advertised Physical Requirements:
- Sit for prolonged periods.
- Engage in repetitive motion.
- Use of computer and telephone.
- Standard office environment.
Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy. To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing.
Why You Belong at the University of Oklahoma: The University of Oklahoma fosters an inclusive culture of respect and civility, belonging, and access, which are essential to our collective pursuit of excellence and our determination to change lives. The unique talents, perspectives, and experiences of our community enrich the learning, and working environment at OU, inspiring us to harness our innovation, creativity, and collaboration for the advancement of people everywhere.
Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.