Required Education: High School Diploma or GED AND:
- 24 months experience in a call center or front line customer service.
Skills:
- Ability to draft, review and package training materials.
- Ability to facilitate classroom and virtual learning sessions.
- Ability to speak, read and write clear, concise English
- Ability to engage and support staff
- Basic computer skills including proficiency in Microsoft Office
- Strong initiative to solve problems
- Customer service
Certifications: None
Advertised Physical Requirements:
- Sit for prolonged periods
- Communicate effectively and listen
- Engage in repetitive motion
- Use of computer and telephone
Supervision:
Departmental Preferences:
- 12 months experience with Adult and Family Service Programs
- 12 months experience with inbound phone support
- 12 months training development and/or facilitation experience
Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy. To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing.
Why You Belong at the University of Oklahoma: The University of Oklahoma fosters an inclusive culture of respect and civility, belonging, and access, which are essential to our collective pursuit of excellence and our determination to change lives. The unique talents, perspectives, and experiences of our community enrich the learning, and working environment at OU, inspiring us to harness our innovation, creativity, and collaboration for the advancement of people everywhere.
Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.
